Contact Us

We're here to help. Reach out to us through any of the channels below and our team will respond promptly.

Customer Support

For general inquiries, technical support, or assistance with bookings and consultations.

Email

support@practosphere.com

Response within 24 hours

Phone Support

Ghana: +233 30 123 4567

Nigeria: +234 1 234 5678

Kenya: +254 20 123 4567

South Africa: +27 11 123 4567

Monday - Friday, 8:00 AM - 6:00 PM (Local Time)

Live Chat

Available 24/7 on our platform

Instant support for logged-in users

Business & Legal

For partnerships, legal matters, media inquiries, and corporate communications.

Legal Department

legal@practosphere.com

For Terms, Privacy, and compliance matters

Partnerships & Business Development

partnerships@practosphere.com

For collaboration opportunities

Media & Press

press@practosphere.com

For media inquiries and press releases

Practitioner Support

Dedicated support for medical practitioners using our platform.

Practitioner Support

practitioners@practosphere.com

Onboarding, verification, and technical support

Verification Hotline

+233 30 123 4599 (All Countries)

Monday - Friday, 9:00 AM - 5:00 PM (GMT)

Privacy & Data Protection

For questions about your data, privacy rights, and security.

Data Protection Officer

dpo@practosphere.com

Privacy rights and data requests

Privacy Inquiries

privacy@practosphere.com

Response within 30 days as required by law

Regional Offices

Ghana (Headquarters)

PractoSphere Ghana Ltd.

123 Independence Avenue

Ridge, Accra, Ghana

Nigeria

PractoSphere Nigeria Ltd.

45 Admiralty Way

Lekki Phase 1, Lagos, Nigeria

Kenya

PractoSphere Kenya Ltd.

Westlands Office Park

Waiyaki Way, Nairobi, Kenya

South Africa

PractoSphere SA (Pty) Ltd.

Sandton City Office Tower

Sandton, Johannesburg, South Africa

Business Hours

Customer Support

24/7 Live Chat Support

Phone: Mon-Fri, 8:00 AM - 6:00 PM

Email: Response within 24 hours

Office Hours

Monday - Friday: 9:00 AM - 5:00 PM

Saturday - Sunday: Closed

(All times in local timezone)

Emergency Medical Situations

PractoSphere is not for emergencies. Please call your local emergency number:

Ghana: 999 or 112

Nigeria: 112

Kenya: 999 or 112

South Africa: 10177

Frequently Contacted For

Technical Issues

Problems with video calls, login issues, or platform bugs

support@practosphere.com

Billing Questions

Payment issues, refunds, or billing inquiries

billing@practosphere.com

Account Help

Password resets, account updates, or profile changes

support@practosphere.com